WE WANT YOU TO BE TOTALLY SATISFIED!
What it comes down to is we are a bunch of enthusiasts. We are NOT a big company that frankly just does not care. Every customer is important and your customer satisfaction is VERY important to us. So, if you have a problem. We will fix it. If you have a need. We want to help fill that need.
Our staff spends countless hours training and learning about the products we sell. So, If you have a question we will try our best to answer it honestly. If you have a problem we will do our best to find a solution. Our customer service staff is here to Help You!
If you have a question about an exchange, a problem with an order or are not completely satisfied. Please email us or call and ask for one of our customer service representatives. Here is a link to the contact us form. We will Reply quickly with a solution. Our job is to Help You!!
If you do not have your invoice, please use this Printable Returns Form ( pdf )
If you have a question about the status of the item in your cart click here.
Your Satisfaction is VERY important to us!
In order to keep costs low and provide the best service, we have some simple rules to follow for returns or exchanges. We are very fair with returns/exchanges, but please do not try to take advantage of this. We can almost always help, if you take care of the product and do not destroy the packaging. If you damage the product and/or packaging we are not going to be able to help.
Please do not order multiple sizes and colors with the intent to return most or all of the order. This is very expensive and makes it very hard for us to keep such open policies. If you are unsure, Please give us a call or email us and we will help you narrow down your selection and find the best choices. In order to ensure we can help with a return/exchange please package your product well. Returns not in an outside container (excludes black wall tires) or insufficiently packaged will most likely be refused!
Hassle Free Exchanges
There is no exchange shipping if the items total more than the free shipping offer we have running. So, if your exchange order meets our free shipping requirements, then you just pay to ship it back to us and we pay to ship it back to you! Tires and some heavy or oversize items do not qualify and are listed below. If your item(s) total less than the free shipping amount, an exchange shipping fee of $8.99 will be charged when we ship the exchange.
- Fast Exchanges! = Simply place a new order online or over the phone for the item(s) you are exchanging for and pay with your desired method of payment. Then return your original new items and the returns department will process a refund (must meet return requirements). If your exchange order uses your Comp-A Cash, we will simply deduct the used CA Cash from your refund and apply it back to your loyalty account
- Standard Exchange = Please send an email to: Returns with the order number, item you want to return, and the reason for the return, or print the return form and include it in the package. Package it carefully and send it back. We will process the return and ship the requested new item(s) as quickly as possible via ground shipping. Standard rates apply. Please note if the total of your exchange is more than the total of the product you are returning we will need to charge for the difference.
- Tires / Oversize Item Exchanges = Please send an email to: Returns with the order number, item you want to return, and the reason for the return, or print the return form and include it in the package. Package it carefully and send it back. We will process the return and ship the requested new item(s) as quickly as possible via ground shipping. Due to additional shipping cost on oversize or heavy items: Givi, Tires, batteries, large windshields, heavy and oversized items have built in $10 to $30 each in oversized shipping. The oversized shipping fee will be deducted from any credit available to pay for the exchange. If there is a credit due after the exchange, someone will contact you regarding the payment.
Returning your Item(s)
- Make sure your return meets the returns requirements and will be accepted for return before you send it back
- Please send an email to: Returns with the order number, item you want to return, and the reason for the return, or print the return form and include it in the package.
- Properly package your merchandise ( very carefully ) with an outside shipping box, just like we sent it to you. Do not use the manufacturers box. It will arrive damaged and the product can not be accepted.
Return Shipping Address
Competition Accessories LLC
Attention Returns Dept
700 Highway 31 E
Clarksville, IN 47129
- NOTE: your returned merchandise MUST meet the return requirements or it will not be accepted. Customer service cannot determine if an item will be accepted sight unseen. We can only go off of what we are told prior to seeing the product first hand. So acceptance of a return is in no way final until it is inspected and approved.
Helpful info for your return:
- We recommend you pay for insurance on your return/exchange. If it gets lost/damaged on the way back, you will need it to file a claim and get reimbursed from the carrier.
- We have found that Priority mail is usually the cheapest method, but Fedex or UPS will work too.
- Make sure that return/exchange merchandise is placed in a shipping carton so that the actual product packaging is not damaged, labeled or marked on.
- Please do not DO NOT affix any labels to the actual manufacturer box, unless we shipped it that way to you.
- Any return/exchange damaged on the way back to us will need to be claimed with the shipper for any credit. We will assist if possible, but we cannot accept damaged product.
- Receipt of a return/exchange package in our warehouse is conditional and does not constitute an accepted return until the item(s) are inspected.
- No returns/exchanges on Special orders, Opened Exhausts, Opened Electrical parts or a Mounted parts
- Please, check the application before opening parts! Items with damaged packaging are USED!
- Do not ship back anything COD, it will be refused.
Extended Holiday Returns on orders placed between 11-1 and 12-24
You can return any NEW / Unused item(s) that meets our easy return requirements.. Just get them back to us by Jan 15th of the following year. No need to worry about holiday returns.. We got you covered!
Refund Policy (must meet return requirements)
- All Products must be in new, un-used condition, including the original box/packaging with all tags attached.
- Once your package has been inspected and approved by returns ( usually 7-10 days ), your exchange / refund will be processed. If you are requesting a refund, it usually post in 2-10 business days after the return is approved and processed.
- You are responsible for all shipping costs to return your product to our Consolidated Returns center
- Outbound and Oversize shipping fees cannot be refunded
- Gift certificates are non-refundable. They must be used to purchase merchandise.
- If you earned Comp-A cash on the returned item and have already used the Comp-A cash for another order. We will deduct it from your refund.
- Due to additional shipping cost on oversize or heavy items: Givi, Tires, batteries, large windshields, heavy and oversized items have built in $10 to $30 each in oversized shipping. The oversized shipping fee will be deducted from any refund.
- Refused deliveries will have the return shipping and any associated fees for the refusal deducted from the refund.
NEVER PAY RESTOCKING FEES
Lets face it. Everything you buy does not always fit or you might just not like it.. No problem. At Compacc.com You can return any new, unused, non-special order and unaltered item within 30 business days for either a 100% store credit or refund to the original method of payment. ( hassle free returns requirements )
Every now and then a manufacturer makes a product that just does not work or is defective right out of the box. If you happen to receive a defective item. Please e-mail us for help or call customer service right away. ( Please provide your order number for faster assistance. ) Then, just hang tight and we will do our best to make the process as painless as possible.
It is important to note, in order for an item to be a defective, the item needs to be in BRAND NEW CONDITION. So, if you ride with it, use it, get it dirty and it fails. The item is a warranty as listed below.. Do not worry, a warranty is not a big deal. It just needs to be handled a little differently to ensure coverage by the manufacturer.
We will do our best to make this process as painless as possible, so please be patient and work with us to fix the issue. Please, keep in mind generally a manufacturer in rare cases may take 2-6 weeks to process a warranty. ( which is longer than either of us would like ).
Your 1st step is to please e-mail us for help, or call customer service. Then, hang tight and we will do our best to help..
- Competition Accessories DOES NOT provide any warranty on ANY items.
- Do not return a warranty item to us unless instructed to do so
- Each manufacturer has warranty policy. Please contact them directly for warranty claims.
- We will assist you with their warranty when possible.
- If you have a warranty issue with a product, Contact our customer service representatives for assistance.