NO HASSLE means NO HASSLE
Accidentally order the wrong part? Change your mind? Just plain don't need what you ordered anymore? No worries. We offer a 60 Day return period on all items purchased from us.
We have three easy ways for you to contact us about a return:
A few things to keep in mind:
Most parts will be accepted as long as they have not been installed or worn and are in new condition; they must have the manufacturer's original packaging with the UPC code, label, or tag with the part number (this usually has a bar code). Some suppliers charge us a restocking fee that may be passed on to you. In most cases this is unnecessary and we will take every step to avoid this charge to you.
A Return Authorization number is not a requirement to send the item(s) back, however it will reduce the processing time. We just ask that you fill out the return form completely and with as much detail you can.
The fastest way to get the item that you truly want is to place a new order. Once the original item has been returned, we will refund your money using the same form of payment as when the purchase was made.
Competition Accessories will pay for the return shipping on any exchanged products. If we send a Pre-Paid shipping label for an exchange, and you decide that you would like a refund for the merchandise, then Competition Accessories will charge you for the Pre-paid shipping label and deduct it from your refund.
Warranty / Defective Items:
Warranties for apparel, accessories, and aftermarket parts are provided by their manufacturer. Give us a call at 855-518-6681 or email us at firstname.lastname@example.org, tell us about the problem you are having, and we'll take it up with the manufacturer for you. Please have your 17 digit VIN number as well as your vehicle milage available for parts issues, as many manufacturers require this info upon filing a claim.
Please understand that warranty claims on all items are administered solely by the item's manufacturer and can take 6-8 weeks for them to process. Competition Accessories is not responsible for any warranty decisions made by the manufacturer.
While we always try to make sure you get your parts, accessories, or apparel safe and sound, sometimes bad things happen and they arrive damaged. If so, we'll take care of it. We will need pictures of the damaged area of the part and the packaging in which it was shipped. These pictures will assist us in getting the issue resolved quickly and hopefully prevent further problems in the future. Please send the pictures to email@example.com and be sure to reference your order number. Once the pictures and return request have been submitted, a damage call tag will be issued and a pickup will be scheduled. As soon as we receive the damaged item at Competition Accessories, your account will either be refunded or a replacement will be ordered based on your instructions. Nothing else is required on your end.
If you do not see what you are looking for and have questions, please contact our customer care center. We are here to help anyway we can.