Competition Accessories Policies
Different Billing and Shipping Addresses:
All orders from NEW customers that are shipping to an alternate address may be delayed as these orders are carefully researched by our fraud department to protect the card holders. We may email or call you for additional information.
To speed up the order verification process, please provide the following information on your order:
- Correct Email Address
- Correct Billing Address
- Correct Billing Phone Number (that the bank has on file)
- Business Name if applicable
If we have questions, we will attempt to contact you as fast as we can but this may not happen the same business day during busy periods.
How To Cancel Orders:
Please email us with your order number and name or just Call 855-518-6681 for help. We will process the e-mail and cancel your order as quickly as we can. However, we may not get the e-mail processed before the order ships. If the order does ship you may return the item for exchange or refund based on the policies.
Shipping your order:
- We generally partial ship orders over $100 within 7 days.
- Shipping Charges online are for Standard Ground only to the contiguous US.
- We use a variety of package carriers.
- Some items may require additional shipping charges. If that is the case, we will contact you prior to shipping your order.
- Shipping times are estimates!! Occasionally orders will get to you faster or slower than the times quoted online.
- Orders with multiple items will generally ship once ALL items are in our warehouse. However we may split-ship the order if there is an unanticipated delay.
Like most online retailers, whenever possible we use product images provided by the manufacturers to accurately represent each item we carry. While we will always do our best to use exact images of our products, some differences may still exist between the pictured item and what you order. Please read the item's description to get a clear understanding of the product, or give us a call if you have any questions.
Online Stock Check:
Inventory availability is updated 4 times per day. Online inventory is checked electronically and there may be some errors on rare occasion. In some cases, we may oversell fast moving products. If this happens, we can either refund your money or offer you an alternate option at a great price. We will call and/or email you if this happens. We are sorry for any inconvenience this may cause.
- Stock Status Notes:
- ( In Stock ) = We have this item in our Clarksville, IN warehouse and will ship it with the complete order.
- ( In Stock - Usually ships in 24 hours ) = We have this item in one of the many distribution warehouses across the country and we will ship it directly to you as soon as possible.
- ( Usually ships in 1-3 business days ) = We located this item at one of our vendors and it should arrive in our warehouse in 1-3 business days. However, in the rare case, if it needs to come from the West Coast, it can take up to 5 business days to get to us.
- ( Usually ships in 4-5 business days ) = We located this item at one of our vendors and it should arrive in our warehouse in 4-5 business days.
- ( Usually ships in 7-10 business days ) = This is from a vendor that doesn’t offer stocking information electronically, but we believe it is available. If the item is on backorder or discontinued, we will contact you via email as soon as we find out.
- ( Backordered - Call for Availability ) = This is verified to be on backorder and will ship to you once it arrives to us. You can cancel backordered items anytime.
State Sales Tax:
By law Competition Accessories is required to collect sales tax for orders shipped to locations within Indiana and California. We are not required to charge, and do not collect, sales tax on purchases shipped outside of Indiana and California.
However, your state may require you to disclose and pay sales tax on any out of state purchases placed online, or by other remote means, and shipped to you as is the case in Kentucky and some other states. Please check your local laws if you are unsure if this applies to you.