These policies were last updated on August 2012
Wrong Size, Wrong Color, Just don’t want it? No Problem!
We want you to be satisfied!
What it comes down to is we are a bunch of enthusiasts. Not a big company that does not care. We hold our customers and customer satisfaction in the highest regard. If you have a problem, we want to fix it. If you have a need, we want to help fill that need.
Our staff spends countless hours learning about the products we sell. So, If you have a question or have a problem, shoot us an e-mail or just give us a call. Our customer service staff is here to Help You!!
NO RESTOCKING FEES
You can return any new, unused, non-special order and unaltered item within 30 business days for either a 100% store credit or refund to the original method of payment. (must meet refund/returns requirements)
In order to keep costs low and provide the best service, we have some simple rules to follow for returns or exchanges. We are very fair with returns/exchanges, but please do not try to take advantage of this. We can almost always help, if you take care of the product and do not destroy the packaging. If you damage the product and/or packaging we are not going to be able to help.
Please do not order multiple sizes and colors with the intent to return most or all of the order. This is very expensive and makes it very hard for us to keep such open policies. If you are unsure, Please email us or give us a call and we will help you narrow down your selection and find the best choices.
Please click here to Read about our No Hassle Return and Exchange Program!
Questions about existing orders:
Just email us or you can call us at 800-543-8208.
Different Billing and Shipping Addresses:
- All orders for NEW Customers that are shipping to an Alternate Address, may be delayed as these orders are carefully researched by our fraud department to protect the card holders.T
- To speed up the process please provide the following info on your order.
- Correct Billing Address
- Correct Billing Phone Number ( that the bank has on file )
- Business Name if applicable. Orders shipped to businesses are easier to verify
- What is the Alternate address: ( shipping to work, mom's house, brothers, etc. ) put this in the "Order Comments" section.
If we have questions we will attempt to contact you as fast as we can. On very busy days this may not happen the same business day. If you are out of the country please call 803-327-1717
Shipping your order:
- We generally partial ship orders over $100 with in 7 days
- Shipping Charges online are for Standard Ground only to the contiguous US.
- We usually ship via FedEx, but sometimes we use Priority Mail for light packages or PO Boxes.
- Call 800-543-8208 or email us for help if you need your order by a specific date
- Some items may require more shipping if that is the case we will contact you.
- Shipping times are estimates!! Occasionally orders will be fast or slower than times quoted online.
- Orders with multiple Items will generally ship when ALL items are in stock. However we may split ship the order if there is an unanticipated delay.
- If you want to Split or Expedite your order please Call 800-543-8208 or email us for help.
- Delivery to PO Boxes may cost extra, APO / FPO and other non-contiguous US addresses. We will contact before shipping to confirm any additional charges.
- If the remaining items total less than $15, they may be cancelled by us and can be reordered once available again.
- Orders can generally be split for just $5 additional in shipping
Damaged or Lost Packages: We must start a claim with the carrier for the package. Once the carrier has confirmed the problem (generally 3-8 business days), we will reship the lost or damaged merchandise at no additional cost to the customer. If the product is no longer available, we will issue a store credit on your account for use on a future order only.
APO/FPO Orders: If you place an order online to ship to an APO address, we will automatically add freight up to $10 to cover the cost. If the cost is higher than $10, we will contact you before shipment to confirm the total amount. ( We do not ship outside the US, except to APO and FPO addresses )
How To Cancel Orders: Please email us with your order number and name or just Call 800-543-8208 for help. We will process the e-mail and cancel your order as quickly as we can. However, we may not get the e-mail processed before the order ships. If the order does ship you may return the item for exchange or refund based on the policies.
Online Stock Check: Inventory availability updated 4 times a day. Online inventory is checked electronically and there may be some errors in rare occasions. In some cases we may oversell fast moving products. If this happens we can either refund or offer an alternate at a great price. We will call and/or email if this happens. We are sorry for any inconvenience this may cause.
( In Stock ) = we have this item in our warehouse and will ship it with the complete order
( Usually ships in 1-3 business days ) = we located this item at our vendor and it should ship in 1-3 business days. However, in the rare case it needs to come from the west coast, it can take up to 5 business days to ship.
( Usually ships in 7-10 business days ) = this is from a non-stock checkable vendor. So we assume it is available. If the item is on back order or discontinued we will contact you as soon as we find out via email or by phone.
( Backordered - Call for Availability ) = this is verified to be on back order and will ship once it arrives. We will email back order updates once a week with the most current estimated arrival date. You can cancel with no charge at anytime.
Refused Deliveries: Please keep in mind if you refuse delivery on a package there is a shipping cost both to you and back to us. In this case you will not receive credit for shipping and we will subtract a minimum of $20 additional shipping from the merchandise amount in addition to outbound and returned shipping. Customers refusing an order delivery may be placed on our do not sell list and prohibited from placing additional future orders.